Shipping Policy (delivery times, fees, carriers)

Shipping Policy

This Shipping Policy explains how orders are processed and shipped from Omary Gem’s. By placing an order with us, you agree to the terms below.

1. Where we ship from

Omary Gem’s operates globally with multiple shipping hubs. Depending on what you purchase, your order will ship from one of the following locations:

  • Natural loose gemstones: shipped primarily from Bangkok.

  • Gold jewelry and lab‑grown diamond pieces: shipped from Montreal.

  • Exclusive, rare, and high‑end jewelry: shipped from Hong Kong.

Your shipping confirmation email will state the shipping origin and tracking details for your order.

2. Order processing times

We aim to process orders as quickly as possible.

  • Standard processing time is typically [X–Y] business days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Custom requests, special selections, or high‑value pieces may require additional processing time; if so, we will notify you by email.

Processing time is separate from shipping transit time.

3. Shipping methods and estimated delivery

We use trusted carriers and express services for most shipments, especially for high‑value items. Exact options and estimates will be shown at checkout.

Typical estimates (subject to change):

  • Express international shipping (Bangkok / Hong Kong): around 3–7 business days in transit, depending on destination.

  • Express or tracked shipping from Montreal: around 2–7 business days in transit, depending on whether the destination is domestic or international.

These are estimates only. Actual delivery times can vary based on destination, carrier workload, customs clearance, and factors outside our control.

4. Shipping fees

Shipping fees are calculated at checkout based on:

  • Shipping origin (Bangkok, Montreal, or Hong Kong)

  • Destination country/region

  • Selected service (standard, express, or equivalent)

  • Order value and weight

Any available free‑shipping thresholds or promotions will be clearly displayed on the website or at checkout.

5. Customs, duties, and taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by your country’s authorities.

  • These charges are not included in our product prices or basic shipping fees unless explicitly stated.

  • You are responsible for paying any customs, duties, or import taxes required for your order.

  • We are not responsible for delays caused by customs inspections or procedures.

If you refuse a shipment due to customs or import fees, any refund (if applicable) will exclude shipping charges and any additional costs incurred in returning the parcel to us.

6. Tracking your order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (where available).

  • Tracking links may take up to 24–48 hours to update after dispatch.

  • If your tracking status does not change for several days, please contact the carrier first, then reach out to us if you need further assistance.

7. Lost, delayed, or damaged shipments

We carefully pack and insure high‑value items whenever possible, but certain risks remain once the parcel is handed to the carrier.

  • Delayed shipments: We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

  • Lost shipments: If a tracked parcel is confirmed lost by the carrier, we will work with you and the carrier to investigate and, where appropriate, arrange a solution (replacement where possible or store credit/refund, depending on the case).

  • Damaged shipments: If your order arrives visibly damaged, please photograph the parcel and contents immediately and contact us within [X] days so we can assist with a claim.

Failure to notify us within the stated timeframe may affect our ability to support a claim with the carrier.

8. Shipping restrictions

Because of the high value and nature of gemstones and jewelry, in some cases:

  • We may be unable to ship to certain countries, regions, or P.O. boxes.

  • We may require additional verification or documentation before shipping high‑value orders.

  • We reserve the right to cancel and refund orders to locations we cannot safely or reliably serve.

Any such issues will be communicated to you via email.

9. Split shipments

If your order contains items that ship from different locations (for example, a natural loose gem from Bangkok and a lab‑grown diamond jewelry piece from Montreal), we may ship them separately.

  • You may receive multiple tracking numbers and parcels.

  • You will not be charged extra shipping for split shipments beyond what is shown at checkout, unless stated otherwise.

10. Address accuracy

Please make sure your shipping address is complete and accurate at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If a parcel is returned to us due to an incorrect or incomplete address, reshipping may incur additional shipping fees.





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